Inbound Shipments
- All inbound shipments must include proper ASN / packing list
- Mixed or unlabeled cartons may cause delays
- Damaged cartons are photographed and reported
Updated December, 2025
Shipping & Fulfillment Policy
This policy outlines Mills Prep Center’s guidelines for inbound, outbound, and Amazon shipments, including inspection, processing times, and client responsibilities.
Inspection Rules
Inspection includes:
- ✔ Outer box condition
- ✔ Count verification
- ✔ Basic damage check
It does NOT include:
- ✘ Functional testing
- ✘ Authenticity testing
- ✘ Deep product inspection
(These services can be added for additional charges.)
Prep & Processing Times
- Standard TAT: 24–48 business hours
- Rush: same-day (extra fee)
- Holiday/Peak: 3–7 business days
Outbound Shipments
- Carriers: UPS, FedEx, USPS, LTL Freight
- Pickup times: 1 PM – 6 PM EST
- Orders ready after cutoff ship next business day
Amazon Shipments
We are NOT responsible for:
- Amazon FC delays
- Lost-in-check-in cases
- Amazon receiving errors
- Shipment plan errors created by client
Lost or Damaged Packages
- ➡ Client must file a claim
- ➡ Mills Prep provides proof & documents
International Shipments
- Client is responsible for customs clearance
- Duties & taxes
- Product legality in destination country
Weekend & Holiday Rules
No processing, receiving, or shipping on:
- Saturday
- Sunday
- Federal holidays