Standard Processing Time (TAT)
- 24–48 business hours (Normal Season)
- 3–7 business days (Peak Season: Oct–Dec)
- Same-day Rush Service: Available at extra cost
Weekends & U.S. holidays are not included in TAT.
Updated December 2025
Service Level Agreement (SLA)
This SLA outlines how we process, prep, ship, and handle inventory to ensure professional, predictable operations for all clients.
Inbound Receiving SLA
- Small parcels: 24–48 business hours
- Pallets/LTL shipments: 48–72 business hours
- Mixed or unlabeled cartons may require additional time
Outbound Shipping SLA
- FBA shipments: within 24–48 business hours after payment
- FBM orders (DTC): same day if received before cutoff
- Carrier pickup window: 1 PM – 6 PM EST
Communication SLA
- Email response time: Within 12–24 hours
- Operational updates: Through dashboard/email
- Urgent issues: Prioritized via support ticket
Billing SLA
- Invoices sent same day after service completion
- Inventory released only after payment
- Unpaid invoices after 30 days → storage fees apply
Lost/Damaged Inventory SLA
Liability is limited to:
- ✔ $2 per unit
- ✔ The prep fee paid per unit (whichever is lower)