We provide end-to-end third-party logistics (3PL) services, including inventory prep, labeling, bundling, kitting, poly-bagging, order fulfillment, storage, receiving, pallet breakdown, freight coordination, inspection, photography on request, and outbound shipping.

No. Our warehouse is strictly appointment-only. Walk-ins or unauthorized entry are not permitted.

We do not accept hazmat (unless pre-approved), weapons, alcohol, CBD, vape products, expired food or supplements, and items banned by Amazon or U.S. Customs.

You must provide ASN/Shipment ID, packing list, SKU list, carton count, and supplier invoice if needed. Shipments without proper documentation may be delayed.

Small parcels: 24–48 business hours. Pallets/LTL: 48–72 business hours. Mixed/unlabeled cartons may cause additional delays.

We document issues with photos/videos and notify you immediately. Resolving supplier errors is the client’s responsibility.

Receiving may be delayed and additional handling fees will apply.

If you provide two units—one sourced from the supplier and one purchased directly from the brand—we can conduct a comparison and report any visible differences or concerns.

Normal season: 24–48 business hours. Peak season (Oct–Dec): 3–7 business days. Same-day rush service available for an additional fee.

No. We do not operate on Sundays & Federal Holidays.

We are not responsible for delays caused by incorrect shipment plans. Clients must provide accurate shipment details.

We ship using UPS, FedEx, USPS, DHL, and LTL freight companies.

Carrier pickup window: 1 PM–6 PM EST. Orders completed after cutoff ship the next business day.

Clients must file a claim directly with the carrier. We provide documentation but do not compensate for carrier-related loss.

Amazon receiving delays, mis-scans, or lost-in-check-in issues are not our responsibility.

Storage fees begin after 30 days of inventory being received.

After 30 days of no response or unpaid storage fees, inventory may be disposed of, liquidated, or donated. Costs are charged to the client.

Liability is limited to $2 per unit OR the prep fee per unit whichever is lower.

No. Clients must maintain their own business insurance. Damage from poor supplier packaging is not covered.

No. Completed prep or labor services are non-refundable.

Refunds are only possible for billing errors, duplicate charges, or if a billed service was not performed.

Refunds take 5–10 business days when approved.

No refund will be issued once prep has started.

Clients must notify us within 48 hours. Returned units are inspected (paid service). Re-bagging or re-labeling fees may apply.

Clients pay all return shipping costs, especially for wrong addresses, label issues, or non-compliance.

Yes, but requires RMA form, tracking number, acceptable condition, and processing time of 2–5 business days.

Inventory is only released after full payment is received.

Invoices are generated immediately after service completion.

After 30 days → storage fees apply. Continued non-payment → account hold or service suspension.

The latest version is always published on our website. Continued use of our services indicates acceptance of updated terms.

No. We do not sell or trade customer information.

Yes we use essential, analytics, and performance cookies.

We use encryption, secure payment systems, access control, firewalls, and continuous security monitoring.

Email us at info@millsprepcenter.com and our team will assist you.