Refund Policy

Non-Refundable Services

Refunds cannot be issued for the following services:

• Prep services already performed
• Labeling, bundling, kitting, inspection, or counting
• Storage fees (daily, weekly, monthly)
• Inbound receiving fees
• Photo/video evidence services
• Expedited or rush services
• Damages caused by suppliers, carriers, Amazon, or poor packaging
• Amazon check-in delays
• Shipping label charges
• Incorrect shipment plans provided by the client
• Removal order receiving from Amazon

Situations Where Refunds Are Not Granted

• Inventory arrives damaged from supplier
• Supplier sends incorrect quantity
• Client changes mind after service has begun
• Client decides to stop selling the product
• Amazon rejects shipments for compliance issues
• Carrier loses or delays a package
• Product is not allowed on Amazon or other marketplaces

Eligible Refund Scenarios (Special Cases Only)

Refunds may be approved only if:

• Billing was incorrect due to a proven internal system error
• An accidental duplicate charge occurred
• A service was billed but not yet performed

All cases require review by our billing team.

Refund Process & Timeline

• Approved refunds are issued within 5–10 business days
• Refunds are returned to the original payment method only
• Payment processing fees (Stripe/PayPal) are non-refundable
• A written confirmation email will be provided once processed

Cancellation Policy

• Orders canceled after prep has started are non-refundable
• If inventory needs to be returned to the client:
  • Client must provide return shipping labels
  • Handling and packing fees apply