Purpose of This Policy
This Return & Refund Policy outlines how Mills Prep Center manages:
- Inventory returns (from Amazon, carriers, or clients)
- Inspection and re-prep procedures
- Compensation eligibility
- Service fee refunds
- Abandoned inventory handling
This is a B2B policy we do not provide consumer-level product returns. Our responsibility starts when inventory arrives at our warehouse and ends once it leaves our facility.
Inventory Returns to Our Warehouse
Amazon Returns
Amazon may send units back to our warehouse due to:
- Customer returns
- FC transfers
- Unable-to-process items
- Labeling/packaging inconsistencies
Requirements:
- Client must inform us within 48 hours of Amazon initiating the return
- Returned items must be linked to an active client account
Processing Fees:
- Basic Inspection: $0.50 per unit
- Detailed Condition Check: $1.00 per unit
- Re-bagging / Re-labeling: $0.50–$1.00 per unit
- Disposal: $0.20 per unit
Carrier Returns (UPS / FedEx / USPS)
Carrier returns caused by:
- Wrong address
- Incorrect label
- Missed appointments
- Amazon cancellation
- Non-compliance issues
All carrier return charges will be billed to the client. Once the package leaves our facility, we are not responsible for:
- Delays
- Damage
- Lost packages
- Mis-scanning by carriers
Client-Initiated Returns
- RMA form must be submitted
- Tracking number provided
- Items must be non-hazardous, non-restricted, and in acceptable condition
Processing Time: 2–5 business days after arrival
Mills Prep Center Error Handling
We take full responsibility for errors caused directly by our team, such as:
- Wrong labeling
- Incorrect bundling
- Prep done against instructions
- Missing units caused internally
- Damage occurring during prep
Resolution Options:
- Free Re-Prep: We fix the issue at no additional cost
- Service Fee Credit: Credit equal to the service fee of affected units
- Limited Refund: Partial refund of prep fees if correction is not possible
Important: We do not reimburse product value, Amazon penalties, or lost sales because we do not own or control the inventory.
Issues Outside Our Control
No refunds or returns apply when issues are due to:
- Carrier delays
- Amazon FC damage
- Amazon mis-scans or warehouse refusal
- Client providing wrong prep instructions
- Non-compliant, expired, or damaged inventory sent to us
- Undisclosed hazmat or restricted items
- Manufacturing defects
Abandoned Inventory Policy
Inventory will be considered abandoned if:
- Client is non-responsive for 30 days
- Unpaid storage fees exceed 30 days
- No shipping/processing instructions are provided
Actions We May Take:
- Disposal
- Liquidation
- Donation
All associated costs will be billed to the client. No refunds will be issued on abandoned inventory.
Refund Policy (Service Fees)
Eligible Refund Situations:
- Billing error or duplicate charge
- Service was paid for but never performed
- Mills Prep Center approves a compensation claim after investigation
Not Eligible for Refunds:
- Client changes their mind
- Incorrect instructions were provided
- Inventory arrives damaged or incomplete
- Service delays due to carriers, Amazon, customs, or external factors
- Amazon rejects items due to condition/manufacturer issues
Refund Processing Time: 7–14 business days after approval
How to File a Return or Refund Request
To request a return or refund, email:
info@millsprepcenter.com
Subject: Return/Refund Request (Company Name)
Include:
- Client/company name
- PO/Shipment ID
- Reason for return/refund
- Photos or proof (if applicable)
- Tracking numbers
- Desired resolution
Our compliance team will review and respond within 24–48 hours.
Policy Updates
Mills Prep Center reserves the right to update this policy at any time. The most current version will always be posted on our website.
