Definitions
- Client: Any person or business using Mills Prep services.
- Inventory: Products sent to our warehouse for storage, prep, or shipment.
- Carrier: USPS, UPS, FedEx, DHL, or any freight/logistics partner.
- FBA Shipment: Any shipment directed to Amazon Fulfillment Centers.
Services We Provide
- ✔ FBA prep & labeling
- ✔ Bundling, kitting, poly bagging
- ✔ Storage & warehousing
- ✔ Wholesale receiving & pallet breakdown
- ✔ FBM fulfillment
- ✔ Freight forwarding support
- ✔ Repackaging & quality checks
We may add or modify services at any time.
Client Responsibilities
- Provide accurate SKU details, carton contents & shipment plans
- Ensure products meet Amazon, Walmart, eBay and U.S. regulatory guidelines
- Provide prepaid labels (unless Mills Prep creates them)
- Pay all invoices before shipment release
- Ensure products are legal & compliant in the U.S.
Prohibited Items
- ✘ Hazmat/flammable materials (unless pre-approved)
- ✘ Weapons, ammunition
- ✘ Alcohol, drugs, CBD, vapes
- ✘ Expired food or supplements
- ✘ Counterfeit, copyright, or trademark-infringing items
- ✘ Products banned by Any Marketplaces or U.S. customs
Any prohibited shipment may be refused or destroyed at the client’s cost.
Receiving Policy
- Standard receiving window: 24–72 business hours
- Large pallets or mixed cartons may require extended time
- Mills Prep is not responsible for supplier packaging errors
- Damaged or missing items are reported to the client with photos/video
Processing Time
- Standard Prep Time: 24–72 business hours
- Peak Season (Oct–Dec): 3–7 business days
- Rush service is available at extra cost
- Weekends/holidays are excluded from TAT
Invoices & Payments
- Payment is due before shipment release
- Late invoices may result in account hold
- Storage charges apply if products remain longer than 30 days
Storage Terms
- Storage fees billed monthly
- Abandoned inventory (90+ days unpaid) may be:
- ✔ Returned at client cost
- ✔ Liquidated
- ✔ Disposed of
Lost or Damaged Inventory
Mills Prep Center handles inventory with care, however:
Shipment Delays & Carrier Issues
- We are not responsible for Amazon FC check-in delays
- Carrier delays, misroutes, or lost packages
- Incorrect shipment plans created by clients
Once packages are picked up by the carrier, liability transfers to the client.
Termination
- Fraudulent or illegal activity
- Non-payment
- Violations of U.S. or Amazon policies
Dispute Resolution
Any dispute will be resolved through binding arbitration in New Jersey, USA.
Policy Changes
We may modify these Terms at any time. Continued use of services constitutes acceptance.
